Privacy Policy

Voz & Expressão ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our site or online platform, including when you engage with our services such as public speaking courses, presentation skills training, voice modulation workshops, body language coaching, oratory practice sessions, corporate communication training, and fear of public speaking coaching.

By using our service, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the service.

Information We Collect

We may collect personal information that you provide to us directly when you register for an account, subscribe to our services, enroll in a course, communicate with us, or otherwise interact with our online platform. This information may include details such as your name, contact information, payment details, and any other information you choose to provide.

We may also automatically collect certain information when you access or use our site. This information may include your IP address, browser type, operating system, device information, unique device identifiers, usage data (such as pages viewed, features used, and time spent on the service), and cookie information. We use cookies and similar tracking technologies to collect and store information, enhance your user experience, and analyze trends.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services.
• Process your registrations and payments.
• Deliver the courses, training, and coaching you enroll in.
• Communicate with you, respond to your inquiries, and provide customer support.
• Send you service-related communications, updates, and important notices.
• Personalize your experience on our site.
• Analyze how you use our service to improve its features, content, and functionality.
• Develop new products, services, and features.
• Detect, prevent, and address technical issues, security incidents, and fraudulent activity.
• Comply with legal obligations and enforce our terms and policies.
• For marketing purposes, such as sending you promotional materials about our services, where permitted by law or with your consent.

Legal Basis for Processing (for users in the European Union or where GDPR applies)

We process personal information based on various legal grounds, including:

• Your consent: We may process certain information based on your explicit consent, which you can withdraw at any time.
• Performance of a contract: We process information necessary to fulfill our contractual obligations to you, such as providing the services you have purchased.
• Legitimate interests: We may process your information for our legitimate business interests, such as improving our services, communicating with you, or preventing fraud, provided these interests are not overridden by your data protection interests or fundamental rights and freedoms.
• Legal obligations: We may process information where necessary to comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We may share your information with third parties in certain circumstances, including:

• Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These third parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Business Transfers: If we are involved in a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Protection of Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
• With Your Consent: We may disclose your information with your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the purpose of processing. When personal information is no longer needed, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:

• The right to access: You have the right to request copies of your personal information.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal information under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal information under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Security

We implement appropriate technical and organizational measures designed to protect the security of your personal information. However, please be aware that despite our efforts, no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.

International Data Transfers

Your information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our service, you understand that your information may be transferred to countries outside of your country of residence, which may have data protection rules that are different from those of your country. We take measures to ensure that any such transfers comply with applicable data protection laws and that your personal information remains protected according to this policy.

Third-Party Links

Our online platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version of the policy will be posted on our site. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us by writing to:

Voz & Expressão
Avenida Paulista, Suite 1501, 2000
São Paulo, São Paulo, 01310-200
Brazil